Frequently Asked Questions
If you have any questions, you might find the answers to your questions here.
General Questions
How do I contact you if I have a question about a product or an order I placed?
We are very easy to reach out to. You can either call us, email us, or chat with us by using the chat option on our website. We also have a contact page.
Where are you located?
We are located in Las Vegas, NV. We are in the process of opening our first show room here.
Chair & Technical Questions
Can some configurations change on the chair?
We understand that everyone has different preferences. We are here to provide chairs and units to work around your needs. We can configure the chair unit in any way that you prefer or need.
Do your chairs come with 1 armrest or 2?
Our Genesis chairs can be configured both with 1 armrest or 2, depending on personal preference. You have the option to pick on the product page.
What is the expected lifetime of the chair?
We estimate that with care and regular maintenance, our chairs can last up to 15 years. Our factory has been producing dental units for over 15 years, and until now there have not been any major issues.
What if i need service on one of my chairs in the future?
Currently we don’t have technicians out in the field, but because of the simple design and layout of our chairs, any tech should be able to solve any issue IF it arises.
We are also always here by phone or video call to assist in any way possible.
How much weight can each chair support?
Our chairs come in 2 main configurations, electric and hydraulic. Our electric chairs are the cost-effect option, whereas our hydraulic are the units able to support much more.
The electric models can support up to 400 lbs. The hydraulic on the other hand has a weight capacity of over 800lbs.
Shipping & Delivery Questions
Do you offer inside delivery (white glove) service?
Due to different size entrances from clinic to clinic, we only offer curbside delivery. However, we can arrange inside delivery with the delivery company if needed.
How long does your shipping take?
Since our chairs are made to order and come directly from the factory, shipping times tend to be longer than usual. However, this allows us to cut major overhead costs, passing those savings down to you. Below are the average delivery times.
West Coast - 4-6 weeks
Mid US - 5-7 weeks
East Coast - 6-8 weeks
Some areas harder to get to might take a little longer. Find more info in our terms of service.
Pricing & Discount Questions
How much do your chairs cost?
Our chairs range from $2499 - $3599, depending on the model you prefer. Our chairs can be found here.
How are your prices so low? Are the chairs bad quality?
The chairs are of great quality and almost all the parts are imported. Our factory has been producing chairs for over 15 years, and when used with care, non of our chairs have yet malfunctioned or stopped working. They go through a rigorous quality inspection, from the beginning of production to right before leaving the factory.
Prices are very competitive because the chairs come directly from the factory to your office or clinic. This allows us to cut out very expensive overhead costs and pass big savings down to you.
Do you offer extra discounts?
Our prices are already very competitive and the lowest that can be found on the market. If you are in the market to get 5+ units, please give us a call and we can discuss the amount of discounts we can offer.