Warranty

We offer a 5-year warranty on all our chair motors and frame, 3-years on upholstery and delivery system, and 1-year on add-on parts* starting from the day of delivery and installation. 

Once damage or defected is detected, let us know as soon as possible. Photos, videos, and a description of defect will be needed, then it will be decided if the warranty applies. 

We will replace any parts that are a faulty due to manufacturer error and cover the shipping needed. Guidance and videos will be provided to aid in the servicing of your unit.

Any damage during the shipping process must be recorded immediately and notified. Damage claims must be done through the freight company by customer.

However, please note that the warranty does not cover the following;

• The warranty does not cover any labor costs associated with repairs. 
• The warranty does not cover normal wear and tear of the chair.
• The warranty does not cover upholstery or body panel damage due to strong chemical cleaning solution. 

When and if warranty expires, parts can be purchased from OPTIM Dental Seating.

* Add-on parts include Woodpecker curing light and LED scaler, micromotor, and intraoral camera system.